Last updated: 9 July 2026
These Terms of Use govern your access to and use of the Adventure Waterpark Desaru Coast website, including its pages, content, features, forms and links to booking or payment services.
By accessing or using this website, you confirm that you have read, understood and agreed to these Terms of Use. If you do not agree, please discontinue your use of the website.
1. Acceptance of Terms
This website is operated for Adventure Waterpark Desaru Coast by:
TAR Riverwalk Sdn. Bhd.
Company Registration No.: 201101025133 (0953269-A)
Address: Lingkaran Samudera, Desaru Coast, 81930 Bandar Penawar, Johor, Malaysia
In these Terms, “Adventure Waterpark Desaru Coast”, “AWP”, “we”, “us” or “our” refers to the website operator and, where appropriate, its related companies, employees and authorised representatives.
2. Website Information
We aim to provide accurate and up-to-date information. However, information displayed on the website is provided for general reference and may be changed, corrected or updated without prior notice.
This includes information relating to:
- Operating dates and opening hours
- Attractions and facilities
- Ticket and package availability
- Prices, fees and taxes
- Promotions and promotional periods
- Annual passes
- Cabanas and rentals
- Food, beverage and retail offerings
- Events and activities
- Transportation and directions
- Height, weight, age, health or safety restrictions
- Maintenance schedules and attraction closures
Images, illustrations, maps and videos may be for promotional or illustrative purposes. Actual appearances, availability and operating conditions may differ.
3. Bookings and Purchases
Ticket, annual pass, cabana, package, event, corporate or group-booking transactions may be completed through:
- Our official booking platform
- An appointed payment provider
- An authorised ticketing agent
- An approved travel or promotional partner
- Another official sales channel identified by us
A booking or purchase may be subject to separate terms displayed at the time of transaction, including:
- Ticket validity and visit dates
- Payment requirements
- Redemption procedures
- Guest categories
- Promotional conditions
- Amendment, cancellation and refund rules
- Entry requirements
- Annual-pass conditions
- Group-booking conditions
You are responsible for reviewing all applicable booking conditions before completing a purchase.
Where there is a conflict between these website Terms of Use and specific terms presented for a booking, ticket, annual pass, promotion or product, the more specific transaction terms will apply to that matter.
4. Pricing and Payment
Unless stated otherwise, prices are displayed in Malaysian Ringgit and may be subject to applicable taxes, fees or transaction charges.
We reserve the right to:
- Change prices at any time before a purchase is completed
- Correct pricing or description errors
- Reject, cancel or refund a transaction affected by a clear technical, pricing or availability error
- Limit the quantity of tickets, products or promotional redemptions available to a person or transaction
A booking is not confirmed until payment has been successfully processed and a valid booking confirmation, ticket or reference has been issued.
5. Tickets and Booking Confirmations
You are responsible for:
- Providing accurate booking and contact information
- Checking the details shown on your confirmation
- Keeping tickets, QR codes and booking references secure
- Presenting the required confirmation and identification at entry
- Ensuring that tickets are purchased through official or authorised channels
We reserve the right to cancel, suspend or invalidate any ticket or booking obtained through fraud, an unauthorised or fraudulent chargeback, unauthorised resale, misuse of a promotion, provision of false information or other unlawful activity, without compensation to the extent permitted by law.
6. Promotions and Promotional Codes
Promotions, vouchers and promotional codes:
- Are subject to their stated validity periods and conditions
- May be limited by quantity, date, guest category or sales channel
- May not be combined unless expressly permitted
- May not be exchanged for cash
- May not be transferred or resold unless expressly permitted
- May be withdrawn, suspended or corrected where affected by misuse, fraud or a clear publication error
Additional promotional terms may apply and will be displayed with the relevant offer.
7. Waterpark Entry and Guest Responsibilities
Entry to and use of Adventure Waterpark Desaru Coast are subject to applicable admission conditions, park rules, attraction restrictions and instructions issued by authorised employees.
Guests must:
- Follow all safety notices, signs and verbal instructions
- Observe attraction-specific restrictions
- Behave responsibly and respectfully
- Supervise children and persons under their care
- Wear appropriate attire where required
- Avoid conduct that threatens safety, causes damage or disrupts other guests
- Comply with lawful security and operational procedures
We reserve the right to refuse admission to, or remove from the waterpark, any person whose conduct may endanger safety, disrupt operations, breach park rules, damage property, fail to comply with reasonable instructions issued by authorised employees, or adversely affect the experience of other guests.
Where admission is refused or a guest is removed because of their conduct or breach of applicable rules, no refund or compensation will be provided to the extent permitted by law.
8. Attraction Availability and Operational Changes
Attractions, facilities, activities or services may be temporarily delayed, suspended, modified or closed due to:
- Weather conditions
- Lightning or other safety risks
- Maintenance or technical issues
- Capacity controls
- Private events
- Government requirements
- Emergencies
- Operational or safety considerations
- Circumstances beyond our reasonable control
The purchase of an admission ticket does not guarantee that every attraction or facility will be available throughout a visit.
Any refund, exchange or alternative arrangement will be subject to the terms applying to the relevant ticket or booking and applicable law.
Events Beyond Our Reasonable Control
To the extent permitted by law, we will not be liable for any delay, interruption, suspension or failure to provide an affected service or perform an affected obligation where this results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, floods, storms, lightning, fire, pandemics, epidemics, government actions or restrictions, labour disputes, terrorism, civil unrest, utility or telecommunications failures, cyber incidents, failures of third-party systems, emergencies or other force majeure events.
Where such an event affects a ticket, booking or service, any refund, rescheduling, credit or alternative arrangement will be determined in accordance with the applicable booking conditions and Malaysian law.
Nothing in this section excludes or restricts any right or remedy that cannot lawfully be excluded or restricted.
9. Health and Safety
Guests are responsible for considering whether an attraction or activity is suitable for them and for members of their party.
Guests should not participate in an attraction where doing so may present a health or safety risk. Relevant concerns may include pregnancy, recent surgery, heart conditions, neck or back conditions, mobility limitations or other medical circumstances.
Safety information displayed at the attraction and instructions from authorised employees must always be followed.
Nothing on this website constitutes medical advice.
10. Children and Supervision
Children and minors must be supervised by a responsible parent, guardian or accompanying adult in accordance with applicable park rules.
Parents, guardians and accompanying adults are responsible for:
- Determining whether an attraction is appropriate for a child
- Ensuring the child complies with safety requirements
- Supervising the child throughout the visit
- Providing accurate age, height or eligibility information where required
11. Personal Belongings
Guests remain responsible for their own belongings, including tickets, mobile devices, bags, clothing and valuables.
Storage lockers or other facilities may be available subject to separate charges, availability and conditions.
To the extent permitted by law, we are not responsible for loss, theft or damage to personal belongings unless caused by our proven negligence or where liability cannot legally be excluded.
12. Acceptable Website Use
You may use this website only for lawful personal or legitimate business purposes.
You must not:
- Attempt to gain unauthorised access to the website or its systems
- Interfere with the website’s operation, availability or security
- Introduce viruses, malicious code or harmful technology
- Use automated tools to scrape, extract or reproduce content at scale without permission
- Circumvent access controls or technical restrictions
- Make fraudulent bookings or transactions
- Submit false, misleading, unlawful or harmful content
- Impersonate another person or misrepresent your authority
- Use website content for unauthorised commercial activity
- Engage in conduct that infringes another person’s rights
We may restrict or block access where we reasonably believe the website is being misused.
13. Intellectual Property
Unless otherwise stated, all intellectual property rights in this website and its content belong to or are licensed to Adventure Waterpark Desaru Coast.
Protected content may include:
- Names and logos
- Text and written content
- Photographs and videos
- Illustrations and graphics
- Maps and icons
- Website design and layout
- Promotional artwork
- Trademarks and brand elements
- Software and technical features
You may view or download reasonable portions of the website for personal, non-commercial reference.
You may not reproduce, modify, republish, sell, distribute, display or commercially exploit website content without prior written permission.
14. User Submissions
Where the website allows you to submit enquiries, reviews, feedback, photographs or other material, you confirm that:
- The submission is accurate and lawful
- You have the necessary rights or permission to submit it
- It does not infringe intellectual property, privacy or other rights
- It does not contain malicious, defamatory, discriminatory, obscene or unlawful material
You retain ownership of your original content. However, you grant us a non-exclusive, royalty-free licence to use, reproduce and process the submission to respond to your request, administer the relevant activity or use it for another purpose to which you have agreed.
15. Third-Party Websites and Services
This website may contain links to third-party websites, booking engines, payment providers, maps, social media services or external content.
These links are provided for convenience. Unless expressly stated, we do not control or endorse the third-party service.
Your use of an external service is subject to that provider’s own terms and privacy policy. We are not responsible for its availability, security, content or practices.
16. Website Availability and Security
We do not guarantee that the website will always be:
- Available without interruption
- Free from errors or technical defects
- Compatible with every device or browser
- Free from viruses or other harmful components
We may suspend, withdraw, modify or restrict all or part of the website for maintenance, security, technical, operational or business reasons.
To the extent permitted by law, we are not responsible for failed, incomplete or delayed booking attempts, loss of an unconfirmed reservation, or other loss arising solely from scheduled maintenance or an unforeseen website, payment-system or booking-platform interruption beyond our reasonable control.
A booking is only confirmed once payment has been successfully processed and a valid booking confirmation or reference has been issued.
Nothing in this section affects any rights you may have in relation to a payment that has been successfully charged or a booking that has already been confirmed.
17. Disclaimer and Limitation of Liability
Nothing in these Terms excludes or limits any right or liability that cannot legally be excluded or limited.
To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss arising from:
- Use of or inability to use the website
- Reliance on general website information
- Website interruptions or technical failures
- External websites or services
- Unauthorised access caused by matters outside our reasonable control
This limitation applies only to website use. Liability concerning a waterpark visit, ticket, booking, product or service may also be governed by the specific terms applicable to that transaction and by Malaysian law.
18. Indemnity
To the extent permitted by law, you agree to be responsible for losses, claims or reasonable expenses resulting from your unlawful misuse of the website, infringement of another person’s rights or material breach of these Terms.
19. Privacy
Our collection and processing of personal data are described in our Privacy Policy.
By providing personal data through the website, you acknowledge that the information will be handled in accordance with that policy and any additional notice presented at the point of collection.
20. Changes to These Terms
We may revise these Terms of Use from time to time.
The revised Terms will take effect when posted on this website, unless otherwise stated. The “Last updated” date will be amended accordingly.
Your continued use of the website after an update constitutes acceptance of the revised Terms.
21. Governing Law
These Terms of Use are governed by the laws of Malaysia.
Any dispute relating to these Terms or the use of this website will be subject to the jurisdiction of the courts of Malaysia, unless otherwise required by applicable law.
22. General Provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
A failure or delay by us in enforcing a provision does not constitute a waiver of our rights.
These Terms do not create a partnership, employment, agency or joint-venture relationship between you and us.
23. Contact Us
For questions concerning these Terms of Use, please contact:
Adventure Waterpark Desaru Coast
Email: customer.care@adventurewaterpark.com.my
Telephone: +607-878 3800
Address: Lingkaran Samudera, Desaru Coast, 81930 Bandar Penawar, Johor, Malaysia